We are deep into football season, and it makes me think
about how a coach gets the best performance from a player. The coach sits down and reviews the actions
and decisions of that player, sometimes with the help of film, reinforcing
effective moves while suggesting more work in weaker areas. Perhaps he was good at pass defense but poor
at tackling. The more specific the coach
can be on improving tackling technique, the better the chance for improvement.
Likewise a good manager giving performance feedback aims for
improvement by giving specific positive and negative behavioral examples from personal observations. Perhaps the employee does excellent
presentations, well organized and well delivered, but struggles with follow-up questions. In this case the manager may observe that it’s
not so much being surprised by the questions as it is of answering anticipated
questions rather than the one actually asked.
This is not a problem of organization or preparation, but a problem of
listening. If the manager has other
examples where poor listening has affected the employee’s performance, they
work together to improve it.
How do you assess and improve an entire society or
culture? I contend that it’s by exactly
the same process. As the football coach gathered
examples to show how most problems occurred in the category of tackling rather
than pass defense, and the manager found examples to show a need for
improvement in the dimension of listening, I look for examples of problematic (and positive) behavior and classify that behavior into the five key dimensions. By improving behavior in these areas we will improve
the outcomes within our society.
The blogs I write each Monday and Friday serve multiple
purposes. They show examples of weakness
in a dimension that lead to overall poor performance and undesirable
outcomes. They demonstrate how to
categorize individual behaviors into a dimension, so that many different behaviors
can be easily condensed into these five categories. The examples are of behavior and don’t attack
anyone – questioning or criticizing the action, not the actor. Finally, they often give direction toward the
solution to our societal problems – when the undesirable action or decision is
presented, the best way to avoid unwanted consequences is to stop that behavior
and possibly replace it with its opposite.
If retirement is in jeopardy because people are saving too little while
spending on the wrong things, stop wasting money and start saving more.
It’s not rocket science, but it is a unique way of thinking
about how to get America headed in the right direction, far different from the
ways prescribed by our current set of politicians and pundits.
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