Responsibility is the behavioral trait that distinguishes
those who own their actions and admit their mistakes from those who try to find
someone or something else to blame. From
sports to politics to everyday experiences the practice of good responsibility
seems to be getting more unusual. The
sun got in my eyes, I’m addicted, I’m a victim, the cards are stacked against
me, it’s the computer’s fault and a host of other excuses with the full support
of “advocates” have become common.
Problems with responsibility have significant
drawbacks. Passing off the cause of the
problem onto some outside influence never leads to a solution, just more of the
same. And as I have emphasized many
times in the past, when we step away from our responsibilities, someone else,
often the government, is happy to step in to force behavior on us – even if
that new rule turns out to have unintended consequences.
This is common in corporate America as
well where executives claim ignorance of corporate wrongdoing or in everyday customer
service. Here are a couple of strange examples
from the world of casino gambling.
At one casino in Illinois a woman was
startled by the bells and flashing lights on the slot machine she was playing. The machine told her she had won $28
million! She immediately heard the call
for a supervisor, who told her not to touch the machine. She remained calm enough during the ensuing
chaos to take a couple of pictures of the machine.
The casino refused to pay her after an internal
investigation found a computer error responsible for the jackpot message. Executives would not comment directly, but continued
to blame computer error for the mistake and offered her a free dinner instead.
In another casino a 90 year-old woman
from Antioch, IA put her money in the slot and soon found a message on the
screen awarding her a 185-credit along with the message, “The reels have rolled
your way! Bonus Award $41,797,550.16.”
Again the casino refused to pay, again blaming
a computer error, and paid her the $1.85 for the initial credit. After a couple of years in court, the casino won
the case.
The slot machine manufacturer had warned these casinos of a
problem, which they were supposed to have fixed. Perhaps some admission of fault was in
order. A free dinner or $1.85 hardly seems like an adequate settlement for a problem they were supposed to have dealt
with. But even a judge agreed that it wasn’t
their fault; it was the computer – as if the computer were some distant third
party and not their computer!
The other point is that when
individuals fail to take responsibility, institutions take over. For a recent
example, we turn to the Nebraska schools.
Apparently some parents couldn’t be relied on to track their children’s
health numbers, so the schools have been conducting routine health screenings
including a measurement of body-mass index (BMI). If this ratio of weight to height is too
high, the parents are notified of possible diet or exercise issues.
Some parents thought this could cause
potential embarrassment for children, affecting their psychological health
while trying to look out for their physical health. Others felt the time would be better spent on
traditional school subjects like adding and reading rather than measuring body
size.
As of this month, the schools are
allowed to decide whether to include that measure in routine health screenings.
In those schools that do not drop it,
parents can send a note to school opting their kids out. Some districts have already announced
that they will continue the practice unless they receive the note.
Still, for some reason the state feels it is necessary to screen the health of students. That
reason is surely related to their perception that parents will not or cannot
take responsibility for health screenings of their own children. (BMI calculation can easily be done
at home at no cost with a bathroom scale and a tape measure.)
These are just a few of so many examples. Responsibility failings are easy to
spot. And when institutions spot them in
a few citizens, they are quick to take over, imposing rules even on those who
are conscientious and capable.
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