I rarely use purely personal stories in these bi-weekly
examples of behavior, instead looking for reliable news sources as unbiased
observations of typical American behavior, but this will be an exception. Call it a pet peeve, but one I think more and
more people can identify with.
Since we live just outside city limits, we must arrange for
and pay for our weekly trash collection.
The cost is not too high and the taxes are a little lower, so it all
evens out (Economic Understanding).
Right before Christmas and for the two weeks following, we
had terrible weather here in the Midwest.
It was unusually cold and snowy.
This probably only added to the problems of my trash collection
company. They had old equipment and they
were apparently just keeping their heads above water financially.
Between the holidays and weather, they managed to make the
scheduled Thursday pick up on the following Monday. Then they disappeared. Trashcans and bags lined the streets with no
sign of relief. When the local news became
involved we found out that they had closed the doors. This poor communications with the customer was
probably just another symptom of why they went out of business.
The main problem was not that they were no longer
around. Most of their customers found a
replacement provider within a couple of days.
Also, uncollected trash in the dead of winter is not the nuisance it
could have been in the heat of August.
The main problem was that they billed in advance and had collected $50
or so from many customers with no ability to fulfill their obligation. Hundreds filed complaints with the state
Attorney General hoping to recover.
One day it occurred to me that I still had one of their
assets in my garage, a 90-gallon trashcan.
Perhaps I wasn’t at such a loss after all. I wondered how much it was worth, so I went on
line to price large wheeled trashcans. I
found it was worth more than my potential loss, so I figured that shifted the
power equation in my favor. They should
want to recover from me more than I owed them.
BUT – and here’s the kicker – I now get, two or three times
a week from the Home Depot, an e-mail saying, “We’ve got what you want!”
featuring a picture of a trashcan. This
is the peeve. No matter what we look up
on the Internet, for no matter what reason (sometimes even to gather examples
of bad behavior for this blog), no matter what it is, the Amazons. Home Depots,
Kohls, and Wal-Marts of the world think you are in love with the idea of buying
whatever you researched (or even hovered the cursor over) and will keep
pestering for God knows how long. That’s
the downside of this digital world! They
think they have us all figured out.
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